Policies

Shipping Policy

We process orders as quickly as possible after they are placed. Delivery times may vary depending on your location and courier service.

Once your order has been dispatched, you may receive shipping information or tracking details where available.

Return & Exchange Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective or incorrect product, please contact us as soon as possible after receiving your order.

Products requested for return or exchange should be unused and in their original condition. Requests are subject to our applicable return and exchange terms.

Privacy Policy

Your privacy is important to us. Personal information provided while placing an order or contacting us may be used to process orders, provide customer support and improve our services.

We take reasonable steps to protect the information you provide to us.

Terms & Conditions

By using the Aurora Scents website and placing an order, you agree to our applicable terms and conditions.

Product prices, availability, descriptions and promotions may change without prior notice.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not be possible after an order has been processed or dispatched.

Contact Us

If you have any questions about our policies, orders or products, please visit our Contact Us page and send us a message.